Iris Xiong
Location
Madison, WI
Appleton, WI
Education
U
University of Wisconsin-Madison
September 2021 - May 2025
degree
Bachelor's
major
Finance
Work Experience
U
University of Wisconsin Madison
Front Desk Associate
Madison, WI, US
January 2024 - present
company
University of Wisconsin Madison
title
Front Desk Associate
overview
- Provided exceptional customer service to students and visitors at the Office of Student Financial Aid front desk
- Assisted students with inquiries regarding financial aid programs, eligibility criteria, and application processes
- Managed incoming calls and emails, directing inquiries to appropriate staff members for resolution
- Maintained accurate records of student appointments, ensuring efficient scheduling and follow-up
- Collaborated with financial aid advisors to support students in understanding their financial options and resources
P
Pink
Seasonal Retail Associate
Appleton, WI, US
July 2022 - September 2022
W
Walmart
Cashier
Appleton, WI, US
January 2021 - August 2021
Skills
Accounting LedgersBrand ManagementBusiness AdministrationCash ManagementCommunication SkillsCoordination SkillsCustomer Demand PlanningCustomer Loyalty ProgramsCustomer SatisfactionCustomer ServiceEvent ManagementFinancial AccountingHard Work and DedicationKnowledge of FinanceLeadershipMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordPoint-of-sale SystemsRetail CommerceSalesSchedulingStock ControlSuccess Driven Person