Isaiah Francis

Bachelor's

Systems Engineering

Statistics

The George Washington University

IT Technical Support Assistant

● Enhanced system performance and reliability by 15% campus-wide by installing, testing, and updating computer hardware and software for 350+ users ● Reduced system operational downtime by 20% campus-wide through troubleshooting and resolving hardware and software issues for faculty across 8 departments ● Improved customer satisfaction by managing and prioritizing numerous support tickets simultaneously and promptly communicating the source of the problem and case resolution procedures to the customer