Itzel Hernandez

Bachelor's

Comparative Literature

Tolman Media

Wedding Photographer

- March 2019 to December 2019 - Handled new enrollments by entering customers' data and reviewing information - Listened to and understood customers' needs, explained and discussed options, and outlined best-fit - Handled and returned phone calls, email inquiries, and supported customers in person - Inputted all communication with applicants into a computer system to facilitate future clarification and knowledgeable support - Conversed with people from different cultures daily, providing a high level of respect and patience with each interaction - Provided excellent service and attention to customers when face-to-face or through phone - Improved customer satisfaction by finding creative solutions to problems - Recognized by management for providing exceptional customer service