JaQuanda Elder
About Me
Jack of all trades; master of some. I love learning new things, especially in the field of technology. Helpful, critical thinker, problem-solver, multitasker
Location
Spring, TX
Atlanta, GA
Education
U
University of Phoenix-Atlanta Campus
August 2008 - April 2010
degree
Master's
major
Adult and Continuing Education
Work Experience
A
Arise WFH
Product Support Specialist
October 2019 - present
company
Arise WFH
title
Product Support Specialist
overview
Respond to customer inquiries through various
mediums, including phone, email, multiple live chats
addressing concerns and providing prompt solutions.
Resolve customer complaints by investigating issues,
identifying root causes, and implementing appropriate
solutions to ensure customer satisfaction.
Maintain and update accurate customer records and
document interactions, inquiries, and resolutions using
CRM software.
Assist with product selection and provide information
about services.
Provide support to clients using PCs, Macs, and mobile
devices.
Maintain strict confidentiality of sensitive information
and ensure compliance with data security and privacy
policies.
C
Charles and Lynn Schusterman Family Foundation
Administrative Assistant
October 2014 - January 2017
M
Mercer University
Administraive Assistant
August 2012 - July 2014
S
Sutherland WFH
Customer Service Representative
January 2010 - May 2011
G
Georgia Trane
Administrative Assistant
January 2008 - January 2010
See 1 More
Passion
My kids and my family! I want nothing but the best for them and I want to give them the life and experiences that they deserve.
Skills
Technical skills
htmlpython
Skills
CMR systems: Jira,Confluence,Oracle,SalesforceGoogleiWorkMicrosoft OfficeProficient in Microsoft Office (Word, PowerPoint, Excel, Publisher [2003-2013]), Adobe Reader. Online applications such as Dropbox, Google Drive, OneDrive, and TeamViewer. 50 WPM.Slack
Hobbies
Traveling
researcher
blogger