Jaden Fields

Location

Pacifica, CA
San Francisco, CA
Education
    California State University-Long Beach
    August 2019 - May 2021
    degree
    Bachelor's
    major
    Management
    Skyline College
Work Experience
    Zoox
    Rider Operations Specialist Customer Support
    Foster City, CA, US
    April 2023 - present
    company
    Zoox
    title
    Rider Operations Specialist Customer Support
    overview
    - Cross-functional collaboration to provide live assistance to riders and escalate issues for further investigation - Works closely with Vehicle Operations, Product, and Software departments to improve - Monitor rider safety via live video feed & two-way audio, troubleshoot issues, and assist
    Zoox
    Vehicle Operator/Software Operator
    Menlo Park, CA, US
    October 2022 - April 2023
    CarMax
    Business Office Associate
    Colma, CA, US
    March 2018 - July 2019
    Hollister
    Sales Associate
    San Francisco, CA, US
    November 2016 - February 2018
Skills
Artificial IntelligenceBudgeting SkillsBusiness AdministrationCalendar ManagementCommunication SkillsConstructionCustomer SatisfactionCustomer SupportDemonstration SkillsInventory Management SoftwareLeadershipMedical EmergenciesMicrosoft OfficePersuasivenessProblem SolvingProgram Evaluation and Review TechniqueProject ScopingResearch SkillsSafety PrinciplesSalesSales PromotionService DeliverySpreadsheetsTask ManagementTeam WorkingTelephone Call Reception ManagementTesting (Software)