JaeYoung Joo

Location

Germantown, MD
Chantilly, VA
Education
    Virginia Commonwealth University
    August 2014 - December 2018
    degree
    Bachelor's
    major
    Applied Mathematics
Work Experience
    Procentrix
    Office 365 Engineer Junior
    Dulles, VA, US
    June 2023 - present
    company
    Procentrix
    title
    Office 365 Engineer Junior
    overview
    - Manage and support Shared and Group Mailboxes within the existing Exchange/Office 365 environment - Configure mail-relay services for applications and notification mailings within the environment - Implement integrated email security filtering using Fire eye, and Barracuda - Troubleshoot issues related to email performance, SPAM, etc - Engineer and Support Active Directory Federation Services (ADFS) integration (necessary for Office 365 - Worked on Migrations between Office 365 environments, ensuring a smooth and efficient transfer of data and services - Proactively managed email traffic to optimize communication and collaboration, ensuring the reliability and performance of the email infrastructure
    Baldwin Risk Partners
    Technical Support Specialist
    Leesburg, VA, US
    December 2021 - June 2023
    MindSHIFT
    Technical Customer Support
    McLean, VA, US
    July 2019 - September 2020
    Kobe Hibachi Steakhouse and Sushi
    Restaurant Manager
    Richmond, VA, US
    December 2016 - January 2019
Skills
Ability to MultitaskActive DirectoryActive Directory Federation ServicesAmazon Web ServicesAnalytical ThinkingAntivirus SoftwaresApplied MathematicsAttention to DetailCloud ComputingCommunication SkillsCompTIA A+CompTIA Security+Cooking SkillsCustomer SatisfactionCustomer ServiceData CentersDomain Name System (DNS)Dynamic Host Configuration ProtocolElectrical WiringsEmail FilteringFireeyeGroup PolicyHard Work and DedicationInfrastructure ManagementIssue Tracking SystemsJIRAMicrosoft OfficeMicrosoft WindowsOffice SuitePlanning of AccountsPrintingProblem SolvingReliabilityRemote Desktop ServicesRestaurant OperationRisk AnalysisSafety PrinciplesSelf MotivationServicenowTeamViewerTeam WorkingTechnical SupportTeleCommunications Relay ServicesUser AccountsVirtual Private Networks (VPN)Workstations