- Establish solid foundation for success by improving and maintaining customer satisfaction with a focus on increasing retention
- Selected Contributions
- Facilitated 110%, 125%, and 120% of annual goals
- Contribute to corporate financial health by exceeding sales goals for three consecutive years
- Maximize productivity and provide vital structure through implementation of company procedures for customer sales
- Increase personal and professional effectiveness by implementing a comprehensive sales tracking system
- Demonstrate strong leadership and foresight while managing consumer banking and lending operations
- Improve sharing and accessibility among company personnel by spearheading implementation of ERP/KMS systems
F
Farmers Insurance
Agency Owner
Fresno, CA, US
June 2018 - February 2019
S
State Center Community College
Adjunct Instructor
Fresno, CA, US
January 2009 - June 2018
Skills
AccountingAccounts PayableAdministrative OperationsBalance SheetsBusiness PlanningCommercial BankingCommunication SkillsConsultingCreativityCredit AnalysisCuriosityCustomer SatisfactionEducational PlanningEmotional IntelligenceEmployee RetentionEnterprise Resource PlanningFinancial AnalysisInnovationKnowledge of FinanceLeadershipLean ProcessesManagement of ChangesMarketingMaster of Business Administration (MBA)MentoringMergers and AcquisitionsMicrosoft OfficeNetworking SkillsPresentationsProfit-Based Sales TargetsQuickBooks (Software)Real EstateRisk AnalysisRisk ManagementRisk ReductionSalesSix Sigma MethodologyStakeholder ManagementStrategic ManagementStrategic ThinkingStreamlineTeam BuildingTeam WorkingVisionary Skills