James Leverett
Location
San Diego, CA
Columbia, SC
Education
W
Western Governors University
August 2023 - November 2026
expected degree
Bachelor's
major
Cloud Technologies
I
ITT Technical Institute
Work Experience
S
SONY PLAYSTATION STUDIOS
Technical Support Specialist
San Diego, CA, US
January 2022 - present
company
SONY PLAYSTATION STUDIOS
title
Technical Support Specialist
overview
- Identified and resolved inventory issues via ServiceNow to enhance equipment and supply control flows
- Supported management by generating process improvement reports and managing stock rotation procedures
- Troubleshot IT-related devices to enhance storage space usage and efficiency and expedite issue resolution
- Supported new employees by setting up workstations to ensure a seamless onboarding experience
F
FIT SOLUTIONS MSP
System Administrator
San Diego, CA, US
January 2021 - December 2022
A
AXOS BANK
IT Help Desk Support
San Diego, CA, US
January 2021 - December 2021
Skills
Active DirectoryAerospace ManufacturingAmazon Web ServicesApache HTTP ServerApplication PackagingAutomationAviationBudgeting SkillsBusiness Process ImprovementChildren Development InterventionsCloud ComputingCommand-Line InterfaceCompTIA A+CompTIA Network+CompTIA Security+Cultural ActivitiesCustomer SatisfactionCustomer SupportDatabasesData MigrationEmployee OnboardingFirewalls (Computer Science)Help DeskImagingInformation TechnologyInformation Technology Infrastructure Libraries (ITIL)Kali LinuxLeadershipLinuxLinux CommandsMaintenanceMicrosoft AccessMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNetwork ArchitectureNetworking SkillsNetwork MonitoringNetwork RoutersNetwork SecurityNetwork ServerProblem SolvingProcess AutomationPython (Programming Language)Remote SupportRoutingSafety PrinciplesSelf MotivationServicenowSonicwallStock ControlTeam ManagementTechnical SupportTechnology StrategiesUbuntu (Operating System)Video CardsVirtualBoxVirtualization TechnologyWorkstations