Jamie DuRocher
Location
Sahuarita, AZ
Redding, CA
Education
G
Grand Canyon University
October 2023 - February 2026
expected degree
MBA
major
Business Administration
G
Greenville Technical College honors graduate
Work Experience
A
Alorica
Manager
May 2022 - present
company
Alorica
title
Manager
overview
- Managed team of 15-25 agents
- Managed time, met deadlines, ensured agents were on task
- Tracked KPIs to ensure clients goals were met
- Conducted weekly meetings and individual coaching
- Approved timesheets and time off
- Handled LOAs, ADAs and terminations
- Delivered corrective actions and created plans to improve performance and behaviors
- ACCOMPLISHMENTS
- Recognized as a company All-Star
- Frequently performing at levels to achieve bonus
I
Intermountain Academy
Teaching Assistant
May 2019 - August 2021
U
United States Air Force
Public Affairs Specialist
August 2006 - March 2012
Skills
Advanced Driver Assistance SystemsApplied ScienceAttention to DetailCardio-Pulmonary Resuscitation (CPR)Child CareContent ManagementCoordination SkillsCorrective and Preventive ActionCrisis ManagementCustomer ServiceDigital MediaElectrical TransformersFiling SkillsHard Work and DedicationHealth AdministrationHuman ResourcesJournalismMentoringNetworking SkillsPediatric First AidPerformance ManagementPhotography SkillsPhotojournalismProfessional AttitudePublic AffairsPublic RelationsSpecial EducationTeaching