Janelle Ancrum

Bachelor's

Graphic Communications

Hostess

- Greet and acknowledge guests and seat patrons by escorting them to assigned tables, or communicate delays and offer additional services such as beverages to keep them occupied while waiting - Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials - Accept and organize reservations, and prioritize reservations to accommodate customers - Maintained all food and products for the grab and go section were stocked or restocked - Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs - Addressed guest requests or complaints, and escalated major complaints to the manager