Jared Young

Bachelor's

Cyber Security Systems

Choates HVAC & Plumbing

Commercial HVAC Service Technician

Diagnosed, repaired, and maintained a wide range of commercial HVAC systems, including rooftop units, boilers, and controls. Provided technical expertise and led complex troubleshooting, proactively identifying root causes. Achieved a 95% resolution rate for client HVAC issues within 24 hours, enhancing customer satisfaction and retention rates; delivered exceptional customer service, effectively communicating with clients to provide tailored solutions. Conducted thorough preventive maintenance inspections to ensure optimal system performance, operational efficiency, and equipment longevity; adhered to manufacturer guidelines, industry standards, and company regulations. Collaborated with fellow technicians, clients, and stakeholders to retrofit and upgrade outdated HVAC systems, improving energy efficiency, equipment functionality, and operational compliance. Documented service activities and provided comprehensive records for inspections, repairs, and maintenance tasks to maintain strict compliance with OSHA and EPA regulations, as well as organizational requirements.