• Provide networking and desktop support, account maintenance and printing assistance to students and faculty. Troubleshoot and resolve complex technology problems as the “go-to” person for IT issues. Manage over 30 computer lab consultants. Analyze overall usage of machines on campus. Run image-updating programs. Use ServiceNow ticketing system to provide support to users.
C
Circuit City Stores Inc.
Operations Manager
June 2005 - July 2009
Fun Fact
I am a true Mets fan
Passion
Being humble and accepting that there is always someone who knows more than you