Jeffrey Lindsey
Western Governors University · Class of 2017
Jeffrey Lindsey
Western Governors University · Class of 2017
Education
Skills
Work history
- Customer Support Leader: Establish the overall strategy and direction of the customer support team with a bias to action, and influence cross-functional teams without formal authority by conveying complex issues in a c…
- ITIL Transformation: Using ITIL Methodology, standardized existing Incident Management, and implemented Change, Problem, and Knowledge Management processes helping to create and standardize Incident Management, Knowled…
- Serve as the client advocate to develop and drive the overall direction, coordination, and execution of client support through a team of diverse on-site and globally located staff - Responsible for management of custom…
- The Critical Account de-escalation team was responsible to monitor, report, and follow up on all critical outages to customer environments in T-Systems North America to include reporting, operational readiness, and cri…
- Beyond service delivery and customer relationships, responsible for the financial health of the account including budgeting, forecasting, reporting, billing, and overall profitability. through a team of diverse globall…