Jeffrey Paschal

Bachelor's

Cyber Security Systems

K Force

Tech

- ITSM Problem Manager - Handled Problem Tickets on the Service Now Platform utilizing the interface and becoming familiar with the software - Conducted investigations of Root Cause, Workarounds, and Permanent Solutions regarding Problem Tickets - Held meetings with Pillar Leads to conduct an analysis on Incidents that occurred and effectively identified what was the leading cause - Created Problem Tasks for personnel to follow up with information that involved the Root Cause Analysis and Permanent fix to the problem to prevent reoccurrence - Tested out changes to the updates to Service Now to ensure it remained a valuable tool