Jennifer Barron

About Me

Experienced in customer success and client engagement, ability to forge strong relationships driving elevated engagement and retention rates.

Location

San Angelo, TX
Education
    Western Governors University
    October 2021 - June 2024
    degree
    Bachelor's
    majors
    Business
    Human Resources
    Strayer University
Work Experience
    Liveops
    Customer Success Manager/ Quality Assurance
    San Angelo, TX, US
    November 2018 - July 2023
    company
    Liveops
    title
    Customer Success Manager/ Quality Assurance
    overview
    - 98% customer satisfaction rate - Managed member accounts ensuring benefit accuracy obtaining a 98% customer satisfaction rate - Effectively communicated information to clients and stakeholders, resulting in increased engagement - Utilized Salesforce CRM platform for managing client relationships, tracking sales, and help tickets - Used Excel for data analysis, pivot tables, VLOOKUPs, and generating presentations - Used Asana project management tool to efficiently organize and coordinate tasks and projects - Exceeded client-required service levels for AHT, ACW, NPS, ATT by 7 - Developed and nurtured strong relationships with key stakeholders, effectively serving as a program Subject Matter Expert (SME) and aligning closely with the client's requirements, expectations
    Liveops
    Customer Service Agent
    San Angelo, TX, US
    August 2016 - November 2018
    Wattenberg Energy LLC
    Operations Manager
    San Angelo, TX, US
    August 2013 - February 2016
Fun Fact

I am committed to lifelong learning is a core principle that I embrace. I believe that growth never stops and begun my journey to enhance my expertise in project management and pursue aPHR and SHRM-CP certifications. But here's a fun tidbit that not everyone knows: I'm a secret astronomy lover.

Skills
AdaptableCanvaClient RelationsCMR systems: Jira,Confluence,Oracle,SalesforceComputer Proficiency: Word, Excel,Powerpoint, Adobe Photoshop, Slack,CobotData AnalyticsData CollectionGithubGoogle AppsManagement, Customer service, leadership,communication, CAD softwareMicrosoft OfficePolicy compliance and enforcementQuality AssuranceReportingRetailSelf-starter· Superior attention to detailTableauTraining
Volunteer
    National Archival Services
    March 2023 - June 2023
Leadership
    Liveops Inc.
    Customer Success Manager
    November 2018 - June 2023
Hobbies
Astronomy
Traveling
Cooking
Learning