Jennifer Nguyen

Location

Washington, DC
Tampa, FL
Education
    The University of Tampa
    January 2014 - December 2015
    degree
    MBA
    major
    Business Administration
    University of Florida
Work Experience
    National Council on Aging
    Senior Coordinator
    Arlington, VA, US
    January 2023 - present
    company
    National Council on Aging
    title
    Senior Coordinator
    overview
    - Responsible for providing database / Salesforce support to grantees / users utilizing the Salesforce - Database (HAPID), and processing reimbursements / expenses / contracts for the Center of Healthy Aging - Department - Achieved a 75% resolution rate for cases in HAPID, leading to a significant reduction in unresolved issues and improved customer experience - Developed efficient processes and SOPs for operations, Help-Desk, and user support in HAPID - Streamlined user onboarding process by creating a comprehensive user manual and tip sheet
    WISEcode
    Food AND Ingredients Project Manager
    January 2021 - December 2023
    Adduci Studios
    Project Manager
    Martinez, CA, US
    January 2021 - December 2021
    Schneps Media
    Digital Project Manager
    Brooklyn, NY, US
    January 2020 - December 2021
    The Hook Agency DBA TRIM
    Product AND Data Manager
    Fort Lauderdale, FL, US
    January 2019 - December 2020
    See 1 More
Skills
Languages
EnglishVietnamese
Skills
Agile MethodologyAnalytical ThinkingAsanaBusiness AdministrationBusiness Relationship ManagementCommunication SkillsConfluenceConstructionContract ManagementCustomer ExperienceCustomer ServiceData AnalysisDatabasesDocuSignEmployee OnboardingHelp DeskHTMLInnovationInnovation ManagementJIRAKnowledge of CampaignsMaintenanceMarketingMicrosoft OfficeNegotiation SkillsNumerical AnalysisOnline MeetingsOperating ExpensesPolitical ScienceProfit MarginsSalesforce.ComSupply Chain ManagementSurveymonkeyTechnical SkillsTechnical SupportUser AdministrationUser AssistanceUser ExperienceUser GuideUser StoriesWorkflowsZapier