Recent Cybersecurity bootcamp grad with experience in IT support, 7+ years in customer service, and knowledge of several programming languages.
Location
Winchester, TN
Tucson, AZ
Education
T
The Tech Academy
February 2022 - October 2022
degree
Other degree
M
Motlow State Community College
S
Southern New Hampshire University SNHU Online
April 2023 - May 2024
Work Experience
A
Apex Systems
Helpdesk Support
Nashville, TN, United States, 37250
September 2022 - present
company
Apex Systems
title
Helpdesk Support
overview
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Patched software and installed new versions to eliminate security problems and protect data.
Explained technical information in clear terms to promote better understanding for non-technical users.
Devised solutions to operations issues related to Windows, working closely via phone, email, live chat and web teleconference.
P
PROSPER I.T. CONSULTING
Cybersecurity Intern
Portland, OR, United States, 97299
September 2022 - October 2022
Fun Fact
I won a slam poetry contest in college with a poem about canned tuna
Passion
I'm passionate about learning new technologies and building relationships with people. Witnessing the highest levels of human creativity (through technology and art).
Skills
General JavaScript HTML5Microsoft SQL ServerNetwork MonitoringOperating Systems: Linux, UnixTechnical SupportTechnology Skills: Computer skills, Microsoft Office (Word, PowerPoint), Internet Browsing, Internet Search Engines, and Social Networking, and ESHA Cloud Access (Food Processor Software).Windows 10Working knowledge of cyber security landscape