Jesseka Bethke
Location
Tacoma, WA
Education
T
Tacoma Community College
September 2003 - June 2005
degree
Associate's
major
Business Administration
L
Life Christian Academy
Work Experience
T
Tacoma Public Utilities
Temp Contract
August 2022 - May 2023
company
Tacoma Public Utilities
title
Temp Contract
overview
- Customer Service Rep
- Handling inbound calls and multi-tasking customer needs
- Solution oriented while working in a fast paced, demanding environment
- Maintaining a positive and good-natured attitude while assisting with customer problems or complaints
- Quickly identifying and working to resolve customer inquiries in a timely manner
- Assist with billing questions and payments
- Sensitive/ Personal information handling - Identity verification
- Multi-tasking multiple operating systems at any given time
- Exceeding and maintaining monthly stat goals and requirements
- Remained current on all ever changing policies, procedures, and training
P
PetroCard
Customer Service AND Production assistant
February 2021 - August 2022
N
New Era HR Solutions
Temp Office Admin Data Entry
June 2020 - January 2021
W
Waste Connections
Customer Service
June 2018 - December 2018
W
Waste Connections
Dispatcher
June 2016 - June 2018
See 2 More
Skills
Ability to MultitaskAccounts ReceivableAccrual AccountingAttention to DetailBilling ProcessesCalculationsCommunication SkillsCourtesyCustomer Account ManagementCustomer Demand PlanningCustomer ServiceData Entry SkillsData LoggingData ProcessingExpeditingFiling SkillsFreight ForwardingHuman ResourcesIdentity Verification ServicesMaintenanceMicrosoft ExcelMicrosoft OfficeOperational SystemsPublic ServicesReceptivitySafety PrinciplesStrategies of PricingSuccess Driven PersonTelephone Call Reception ManagementTelephone Skills