Jessica Oniovosa
Location
Detroit, MI
Education
U
University of Toledo
August 2013 - June 2017
degree
Bachelor's
major
Biology
U
University of Toledo
Work Experience
R
Raymond James
Help Desk Support Senior Spclst
Southfield, MI, US
February 2022 - present
company
Raymond James
title
Help Desk Support Senior Spclst
overview
- Take ownership of critical service and senior stakeholder issues, including user communications as appropriate for 20,000
- Support Technicians. Analyze help desk tickets and/or IT Service Survey data and recommend customer service improvements
- IT Support Engineer
- Great Lakes Water Authority - Detroit, MI
- January 2018 to January 2022
- Provide technical and project support for 26 remote locations for 1,200+ employees in corporate and manufacturing settings
- Application Analyst
- Secure-24 - Detroit, MI
- May 2015 to December 2018
- Worked with vendors in various geographic regions for remote hospital locations. Resolved problems with technology for hospital departments to ensure smooth flow of daily operations. Assisted with the network, operating systems, and software
Skills
Active DirectoryAdministrative OperationsAmazon Web ServicesBiologyCitrix SystemsClient Server ModelsCloud ComputingCommunication SkillsComputer ArchitectureCustomer Communications ManagementCustomer ServiceCustomer SupportDashboardsExpeditingGroup PolicyHelp DeskIncident ManagementManufacturingMicrosoft AccessMicrosoft OfficeNetwork ArchitectureNetworking SkillsNetwork TroubleshootingOperational SystemsPayroll ManagementProject SupportRemote MonitoringResearch MethodologiesStandard Operating ProceduresTeam WorkingTechnical SupportTelephone SkillsTesting SkillsTesting (Software)User AssistanceUser AuthenticationVirtualization TechnologyVirtual Private Networks (VPN)Workstations