- Led a team initiative to digitize client intake processes, slashing document processing time by 30%, boosting efficiency
- Collaborated across teams to develop case strategies, leveraging analytical and technical skills to navigate challenges
- Spearheaded a cross-functional team to streamline case review processes, achieving a 15% faster turnaround time for case strategy development
I
Information AND Computer Science Program
Student Counselor
Irvine, CA, US
June 2022 - June 2023
Skills
Languages
ChineseEnglish
Skills
Agile MethodologyAmazon Web ServicesAnalytical ThinkingAuditing SkillsBudgeting SkillsBusiness AdministrationBusiness to Business CommerceCertified Project Management ProfessionalClient OnboardingCommunication SkillsCoordination SkillsC++ (Programming Language)Customer ExperienceCustomer SatisfactionData AnalysisDecision Making SkillsDelivery of ProjectsEmployee RetentionFintechInformation TechnologyInnovationJava (Programming Language)Knowledge of EngineeringLeadershipMentoringMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMySQLNode.JsProblem SolvingProcessing of DocumentsProduct ManagementProduct StrategiesProject ManagementProject ScopingPython (Programming Language)ReactJSSalesScalabilitySelf MotivationSQL DatabasesStakeholder ManagementStrategic ThinkingStreamlineStudent EngagementTeam WorkingTechnical SkillsTurnaround TimeUser FeedbackWeb Applications