John Zahariev

Location

New York City, NY
Houston, TX
Education
    University of Houston
    August 2015 - December 2019
    degree
    Bachelor's
    major
    Psychology
Work Experience
    Sutherland Global Services
    Social Media Agent
    Houston, TX, US
    May 2019 - December 2019
    company
    Sutherland Global Services
    title
    Social Media Agent
    overview
    - Communication: Resolved customer needs and de-escalated dissatisfied customers using the Zendesk Talk, Nuance live chat and Sprinklr social media manager platforms in a call center environment - Software: Utilized Salesforce to look up customer information and create tickets regarding customer issues and documented their resolutions. Used Microsoft Outlook to communicate with other team members - Sales: Sold Verizon Fios products & services (e.g. TV, Internet, Home Phone)/Visible Mobile (a startup environment) products and services to customers
    People's Trust Federal Credit Union
    Teller I
    Houston, TX, US
    January 2015 - April 2019
    PLS Financial Services
    Shift Supervisor
    Houston, TX, US
    June 2013 - January 2015
Fun Fact

I took a year off from college to pay for my Permanent Resident card.

Passion

I have been always been passionate about serving my clients and their needs.

Skills
Typing