Jordan Johnson

Location

Bayonne, NJ
Jersey City, NJ
Education
    Stockton University
    September 2012 - December 2016
    degree
    Bachelor's
    major
    English Literature
Work Experience
    Barnes and Thornburg
    SERVICE DESK SPECIALIST
    New York, NY, US
    March 2024 - present
    company
    Barnes and Thornburg
    title
    SERVICE DESK SPECIALIST
    overview
    - Abetted with the creation of pertinent end-user information on Active Directory, including name and department changes, contact - Tested troubleshooting fixes/solutions on VPNs such as CATO and Cisco AnyConnect - Provided follow-up communication with the end-user to ensure technical problems or issues have been adequately resolved - Assisted and worked across the IT organization and different IT teams such as systems, software, project management, help desk - Helping with the creation of over several SOPs - Mastered ServiceNow - Utilizing the software to complete tickets Ranging from Password Resets, installing intapp on iOS devices, and outage statuses - Supported the deployment of O365 firmwide for over 500+ users, aiding in the installment, familiarizing myself with new and repairing
    Nixon Peabody
    SERVICE DESK SPECIALIST
    New York, NY, US
    September 2021 - April 2024
    Transperfect Translations
    SERVICE DESK ANALYST
    New York, NY, US
    September 2020 - September 2021
    Awa
    January 2017 - December 2017
Skills
Active DirectoryAirwatchApple IOSApple Mac SystemsCiscoCisco AnyconnectCitrix SystemsClinical ResearchCommunication SkillsCustomer ServiceFiling SkillsHelp DeskKnowledge BasesKnowledge of MedicineLanguage TranslationLiteratureMalwareMicrosoft AccessMicrosoft OfficeMicrosoft OutlookMicrosoft WindowsNetwork RoutersPhishingProblem SolvingProject ManagementRisk AnalysisSafety PrinciplesServicenowSoftware DebuggingSoftware EngineeringTechnical ServicesTelephone SkillsUser AssistanceUser InformationVirtual Private Networks (VPN)