Jordan-Mercedes Griffin

Bachelor's

Human Resources

Comcast

HRSD Specialist

• Handled escalated ESS/MSS inquiries. Interpreted policies and guidelines, and advanced tax and payroll issues • Communicated and resolved escalated employee inquires delegated by HR Advisors Executes and enhances process work supported by the HR Shared Services organization • Investigated unique/complex HR-related issues that are outside the scope of basic training and resolves those directly with employees and managers in accordance with SLAs • Continuously evaluated existing work processes and prospective processes work to ensure the most effective use of resources • Partnered with other HR services and HR Business Partners to facilitate knowledge transfer between the service center and HR departments • Utilized Kronos Software and SAP Database