Jorge Tefel

MBA

Operations Management

Walt Disney World

Housekeeping and Custodial Guest Experience Manager

- Managed multiple locations including: Disney's Boardwalk, Yacht & Beach Club, Animal Kingdom Lodge, Pop Century, and Riviera resorts - Selected out of a group of 120 managers to be part of opening team of Disney's newest luxury resort - Conducted statistical analyses to glean insights from customer data and exit surveys - Pioneered rollout of the 'HotSOS' program, aimed at automating operations, optimizing requests, scheduling preventative - Assisted with rollout and implementation of 'Service Your Way', a resort initiative designed to enhance customer - Managed a monthly department budget of $50,000, while cutting $5,000 in unnecessary costs - Designed onboarding curriculum for new managers covering all aspects of the operation, lessened training time by 3 days - Mentored 7 of 60 direct reports into leadership roles within company