Julia Vitoria Souza

Bachelor's

Public Relations, Advertising, and Applied Communication

Banfield Pet Hospital

Client Service Coordinator

- Managed prescription orders and collaborated with veterinary staff to ensure accurate dispensing while prioritizing client education - Effectively communicated pet healthcare information, including medication administration and treatment plans, while demonstrating empathy and professionalism, resulting in a high level of client satisfaction - Generated engaging and informative content, including pet care tips, success stories, and behind-the-scenes glimpses, to foster a sense of community - Stayed abreast of the latest trends in social media, digital marketing, and pet care to ensure the hospital's social media strategy remained innovative and aligned with industry best practices