Justin Huang

Master's

Information Assurance and Security Engineering

Avenue Transportation

Desktop Support Technician

- Provided first-level support in a small office/home office environment, diagnosing and resolving hardware and software issues on desktops, laptops, and printers through efficient troubleshooting and preventative maintenance - Installed, configured, and upgraded desktop operating systems, software applications, and drivers for new and existing devices, ensuring compatibility and enhancing system performance - Communicated effectively with non-technical users, providing clear technical support, training on hardware and software, and managing onboarding and offboarding to ensure seamless transitions