Justine Diaz

About Me

I am passionate about customer advocacy. Experienced in healthcare and UX Research, I thrive in driving customer success and creating win-win solutions.

Location

New York City, NY
Education
    New York University
    August 2012 - May 2016
    degree
    Bachelor's
    major
    Psychology
Work Experience
    Research and Operations Coordinator
    New York, NY, US
    June 2024 - present
    title
    Research and Operations Coordinator
    overview
    - Successfully screened and interviewed participants using judgment and discernment to select the most qualified individuals for research studies - Implemented a quality assurance process for research forms, resulting in a reduction in errors - Streamlined project database management, leading to an increase in data accessibility - Proactively organized and coordinated travel arrangements, saving the organization in travel costs - Developed and implemented new operational procedures to improve efficiency and reduce costs
    Generation Focus
    UX Research Project Manager
    New Haven, CT, US
    January 2022 - May 2023
    Generation Focus
    UX Research Coordinator
    New Haven, CT, US
    September 2021 - January 2022
    True Care Home Care
    Brooklyn, NY, US
    April 2021 - September 2021
    True Care Home Care
    CDPAP Scheduling Coordinator
    Brooklyn, NY, US
    April 2019 - April 2021
Fun Fact

At a previous job, I solved a constant phone issue by tracking why caregivers were calling. I identified a payroll-related pattern, addressed it with the payroll team, and drastically reduced the calls—boosting productivity across the office!

Skills
Languages
EnglishFrenchSpanish
Skills
AdaptabilityAirtableApplied PsychologyAttention to DetailBusiness Performance ManagementBusiness to Business CommerceClinical Research CoordinationCommunication SkillsContract ManagementCoordination SkillsCreative WritingCustomer Demand PlanningCustomer RetentionCustomer SatisfactionCustomer ServiceData AnalysisDatabase AdministrationData IntegrityEnvironmental ProtectionHome CareInnovation ManagementLanguage TranslationMedicaidMedicarePresentationsPsychologyQuality ManagementRecruitmentResearch SkillsSalesforce.ComSchedulingSelf MotivationService DeliverySoftware as a ServiceStakeholder ManagementStrategic ThinkingStreamlineTask ManagementTeam ManagementTeam WorkingTechnical SkillsTillage ProcessTraining ActivitiesTravel CoordinationTrustworthinessUser FeedbackUser Research
Hobbies
Archery
Tennis
Yoga
Foreign Language Learning
Traveling
Writing