Juwan Williams
Location
New York City, NY
Education
C
CUNY LaGuardia Community College
September 2016 - April 2017
degree
Associate's
major
Paralegal Studies
Work Experience
P
PricewaterhouseCoopers PWC
Senior Technologist
April 2023 - present
company
PricewaterhouseCoopers PWC
title
Senior Technologist
overview
- Managed support for 400+ laptops, 200 printers, and various devices, ensuring 95% satisfaction
- Orchestrated conference room management by setting up and managing audio-visual equipment for seamless meetings
- Addressed technical issues during presentations, troubleshooting glitches to ensure smooth conference operations
- Monitored WLAN setup tickets, configuring and maintaining secure wireless networks, especially for audits
- Oversaw device inventory for new and existing employees, ensuring accurate allocation and updated records
A
Apple
October 2017 - March 2023
Skills
Active DirectoryAdministrative OperationsAnalytical ThinkingApple IOSApple TVApple WatchAttention to DetailAuditing SkillsBackup DevicesBusiness Process ImprovementCloud ComputingCommunication SkillsComputer SecurityCoordination SkillsCustomer ExperienceCustomer ServiceDamage ControlData RecoveryDesktop SupportEvent ManagementExcellence in ServiceHard Work and DedicationInformation TechnologyInformation Technology OperationsInnovationIT Service ManagementLaptopsLeadershipMaintenanceMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMobile Device ManagementNetwork AdministrationOperational SystemsPresentationsPrintingPrioritization of RequirementsProblem SolvingSelf MotivationSoftware ApplicationsSoftware DocumentationSoftware EngineeringSoftware SystemsStock ControlStreamlineSuccess Driven PersonTeam BuildingTeam WorkingUser AssistanceWindows PowerShellWireless LANWireless Networks