KHESA HARRELL

Bachelor's

English

Kaiser Permanente

Tier Three Senior Member Analyst

- Research medical and Medicare insurance plans Abide by Federal HIPAA Regulations Explain Laws and procedures Communicate with providers and subscribers in association with benefits Provide claim details - Review written policies and contracts for current and past subscribers Provide Financial support to current and past members - Monitored and handled all employee claims, benefits incidents - Presented advice, coaching and counsel to managers and staff regarding human resources policies, procedures, programs and labor relations - Provide leadership to a team of 45 members on specific tasks - Subject matter expert to specialized products which require documented goals - Supervisory duties included attendance tracking and monitoring statistics such as ACW, QA, and AHT - Coaching representative to the next level of advancement