Kaitlyn Powell
Location
Charleston, WV
Education
U
University of Phoenix-Online Campus
June 2023 - September 2026
expected degree
Bachelor's
major
Early Childhood Education
Work Experience
I
Ibex Global
Senior Customer Representative
Charleston, WV, US
February 2020 - June 2023
company
Ibex Global
title
Senior Customer Representative
overview
- Analyzing customer feedback and provide recommendations to enhance their experience
- Develop and maintain positive customer relationships to meet customer satisfaction and loyalty
- Create and maintain a knowledge base of frequently asked questions and their solutions to provide
- Identify and address customer complaints and concerns to ensure resolution and customer
- Awarded customer service representative of the month and Diamond service award
B
Bobbie Jos Bar AND Grill
Bartender
Charleston, WV, US
October 2020 - January 2023
B
Buffalo Wild Wings
Waitress
Charleston, WV, US
February 2020 - March 2022
M
Montgomery General Hospital
Nurse Assistant
Montgomery, WV, US
March 2017 - April 2020
G
Glenn Ferris Inn
Waitress
Glen Ferris, WV, US
March 2013 - February 2017
Skills
Administrative OperationsAuditing SkillsBartending SkillsBeverage ProductsCarrying out AssessmentsChild DevelopmentCommunication SkillsCommunity Mental Health ServicesComputer LiteracyConflict ResolutionCooking SkillsCoordination SkillsCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceData AnalysisDecision Making SkillsDevelopmental PsychologyFood DeliveryGrilling SkillsInfection ControlKnowledge BasesLeadershipMicrosoft OfficeNetwork ServerNursingPatient AssessmentPrimary EducationProfessional AttitudeRehabilitationsRestaurant OperationSafety PrinciplesSalesSales PromotionSales ReportsSchedulingService OrientationSocial MediaStock ControlSurgical ProceduresTeam WorkingTime Management