Karan Malik


Education
    George Mason University
    August, 2015 - May, 2017
    degree
    Master's
    major
    Information Technology (IT)
    Strayer University
Work Experience
    National Institute of Information Technology (NIIT)
    Intern
    January, 2009 - January, 2010
    company
    National Institute of Information Technology (NIIT)
    title
    Intern
    overview
    • Responsible for maintaining customer records and/or updating the same • Completing setup of roaming profiles for new users. • Configuring printers and/or workstations. • Assisting users with connectivity problems. • Assisting in the migration of users. • Troubleshooting work tickets. • Interacting with network services, software systems engineering, and/or applications development to restore service and/or identifying and correcting core problem. • Providing second-tier (touch labor) desktop support to end users. • Documenting, tracking, and monitoring the problem to ensure a timely resolution. • Responding to telephone calls, email and personnel requests for technical support. • Identifying, researching, and resolving technical problems. • Providing support to end users on a variety of issues. • Responsible for ensuring a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. • Respond to and diagnoses problems through discussion with users. • Working on excel spreadsheets to document class schedules. • Providing customer service over phone calls and attending up to 60 phone calls/day. • Placing Collection calls to students/customers and helping document payment plans • Maintaining campus hardware and making
Skills
Languages
Bihari languagesGujaratiHindiPunjabiUrdu
Technical skills
ccsshtmljavasqlunixvbscriptxml
Skills
agileDB2excelisqljirakanbanMicrosoft PowerPointms accessms projectms sqloracle (rdbmsplsqlremedyrupScrumsql servertsqlVisioWaterfallwinword
Leadership
    Golden Key International Honor Society
    National Society of Collegiate Scholars
    Alpha Sigma Lambda