Karrell Kennedy

Location

Fort Washington, MD
Chicago, IL
Education
    Strayer University-Washington DC
    August 2006 - June 2009
    degree
    Master's
    major
    Management Information Systems
    Florida A&M University
Work Experience
    General Services Administration
    Technical Writer
    February 2023 - April 2024
    company
    General Services Administration
    title
    Technical Writer
    overview
    - Generated documentation of Standard Operating Procedures (SOPs), IT Infrastructure hosting solutions, software user guides and website content - Provided technical documentation including definitions, specifications and diagrams of file and print, web application and database hosting solutions - Analyzed and documented user account management, software and systems configuration management, platform infrastructure and other IT support processes and workflow - Collaborated with IT and Information Systems Security staff in the gathering and preparation of documentation - Utilized existing style sheets and updated existing documentation to be consistent with current standards
    International
    Technical Writer
    Rockville, MD, US
    September 2019 - February 2023
    National Cancer Institute
    Technical Writer
    Rockville, MD, US
    November 2012 - September 2019
    Thomson Reuters
    Technical Writer
    Rockville, MD, US
    November 2011 - July 2012
    Dakota Consulting
    Technical Editor/Writer
    Washington, DC, US
    August 2010 - May 2011
    See 7 More
Skills
Ability to MultitaskAdministrative OperationsAdobe AcrobatAdvanced Linux Sound ArchitectureAgricultureAttention to DetailBulletinsCascading Style Sheets (CSS)Communication SkillsComputer MaintenanceComputer SecurityConfiguration ManagementConfluenceConsultingControl Objectives for Information and Related Technology (COBIT)Coordination SkillsCustomer Account ManagementCustomer Demand PlanningCustomer Relationship ManagementCustomer ServiceDatabasesDesktop ComputingEditingGoogle DocsHard Work and DedicationHelp DeskHTMLInformation TechnologyInformation Technology Infrastructure Libraries (ITIL)Infrastructure ManagementInstructional ManualsJIRAJournalismKnowledge of StatisticsLISTSERVMaintenanceMarketingMemosMentoringMetricsMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft SharePointMicrosoft VisioMicrosoft WordNetworking SkillsOncologyOperations SecurityPlanning of LessonsPrioritization of RequirementsProblem SolvingProject ManagementPsychologyPublic RelationsPublishing SkillsResearch SkillsResource ManagementSafety PrinciplesSelf MotivationServicenowService OrientationSharepoint Document LibrarySoftware ApplicationsSpelling and GrammarStandard Operating ProceduresSystems Development Life CycleTeam WorkingTechnical DocumentationTechnical SupportWeb ApplicationsWikisWordPress