Katrina Laster

Bachelor's

Finance

Flagstar Bank

Team Lead Mortgage Operations

- Significant Initiatives - Managed teams, where we focus on the best practices to deliver as per the Service Level - Agreement (SLA - Evaluated the quality of the team by analyzing the error trend and updating the senior - Identified the key issues within the process which poses regulatory risks and instrumental in successfully implementing the changes which in turn benefited the organization as a whole - Handling escalated client concerns and complaints and responding per the client contract and department procedures - Assisting Supervisors to coordinate work activities to ensure production, quality assurance and turn-around time standards are being met