Kayla Acuna

Bachelor's

Management Information Systems

Poke House

Front of House Shift Lead

- Leading store operations during absence of the Store Manager, overseeing a team of 4 employees, ensuring smooth - Addressing and de-escalating customer complaints regarding service and food quality, ensuring positive outcomes and customer satisfaction - Demonstrating flexibility by taking on three important roles within the store including cash management, preparing the line of work, and completing operational checklists to ensure compliance with company standards