Kayla Higgins

Bachelor's

Psychology

Saxbys Coffee Company Philadelphia

Area Operations Manager

- Scheduled and conducted over 100 interviews consisting of phone screens, virtual interviews and in-person interviews - Recruited over 100 team members through online job postings using greenhouse and in-person hiring events - Assisted onboarding and training of over 100 team members - Managed two locations implementing strategic initiatives which lowered costs and improved operational efficiency - Coached and managed on-site managers at both locations, providing extensive feedback to promote success - Conducted weekly one-on-one meetings with site managers focused on performance metrics and strategies to improve overall operational efficiency - Reported monthly P&L statements to senior management