Keisha Mack

Associate's

Health Information Technology

Walgreens

Pharmacy Technician

- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy - Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience - Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures - Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions - Assists pharmacists in scheduling and maintaining work flow - Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required - Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program - Takes customer to OTC aisle when possible to assist in locating products - Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians - Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager - Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals - Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs - Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance - Completes special assignments and other tasks as assigned