Keondra Smith

MBA

Business Administration

Publix

Customer Service Associate

- Developed and actualized customer service initiatives to decrease wait times - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns - Informed customers about special promotions and provided detailed information for various products - Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company - Developed community reputation through commitment to customer satisfaction and strong client relationships - Responded to customer calls and answer questions about products and services - Helped large volume of customers every day with positive attitude and focus on customer satisfaction