• As a Business Analyst II for the Nevada Medicaid account, I participated in transitioning the account to the first Medicaid account to go paperless. I provided training for the Claims staff on the new software and participated in testing prior to going live. Technical writing skills were utilized to establish new policies and procedures for the Claims and Appeals Department. I created and implemented a Quality Assurance program for internal audits. I also researched and resolved escalated providers’ claims issues.
c
conduent (formerly xerox)
Quality Assurance Associate
Anchorage, AK, United States, 99695
December 2014 - February 2018
A
ANTHEM BLUE CROSS BLUE SHIELD
Operations Expert
Reno, NV, United States, 89508
April 2008 - June 2014
Fun Fact
I once worked as a bartender in a haunted bar.
Passion
writing and art
Skills
BookkeepingCommunication SkillsMicrosoft ApplicationsProofreadingSocial Media· Superior attention to detailWriting SkillsWriting, video editing, Microsoftword, excel, ADOBE FLASH, photography,Written Communication
Leadership
Volunteer chairman for community and fundraising projects