Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for growth.
Location
Snellville, GA
Montgomery, AL
Education
D
DeVry University-Georgia
July 2017 - November 2019
degree
Associate's
major
Network Systems Administration
Work Experience
R
Renew Digital
Network Technical Analyst
Norcross, GA, United States, 30093
December 2021 - present
company
Renew Digital
title
Network Technical Analyst
overview
Troubleshot various X-Ray units such as Carestream, ICAT, Gendex, Sirona, Instrumentarium, and other multiple units to determine issues or repairs
•Communicate with Netsuite Support to resolve network outages and periods of reduced performance •Successfully implemented role-based security and permissioning within NetSuite
•Documented and maintained custom forms and reports utilizing NetSuite.
•Managed relationships with the clients
•Worked across departments to resolve issues from scheduling/parts or technical
•Maintained positive client expectations by meeting their needs in the most efficient way as possible •Implemented and updated the knowledge-base handbook to resolve 10+ various issues daily
•Dispatched techs from Henry Shein as well as Renew Digital field techs to the office for service
•Answered 10+ emails or texts from clients to help troubleshot via inbound calls
•Helped customers manage software installations and hardware
•Determined the best solutions based on the issue and details provided by customers
K
KaVo Kerr
Applocation Support Analyst
Alpharetta, GA, United States, 30202
November 2019 - March 2020
I
Insight Global
Retail Support Analyst
Dunwoody, GA, United States
December 2017 - November 2019
C
Computer Generated Soluions
Tier 1 Help Desk Tech Support
Dunwoody, GA, United States
December 2016 - December 2017
Fun Fact
I recently got into reading more books that focus on success and achieving my goals.
Passion
Seeing myself in a better place, i thrive to keep moving no matter the storms i have encountered because you are your worst enemy
Skills
AdministrationCollaboration SolutionsCollaborative Problem SolvingCRMMicrosoft SQL ServerMS Word, Excel & PowerPoint; Social Media Savvy; email; Strategic; Communication; Decision-making; Detail-oriented; Personable; Positive; Motivated; Creative; Highly adaptable; Organized; Coordinating schedulesNetSuite, Salesforce1 platform, Microsoft Office, Gliffy, SharePoint, Microsoft SuiteProblem SolvingTechnical SupportVPN