Krenshae Mooring


About Me

Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for growth.

Location

Snellville, GA
Montgomery, AL
Education
    DeVry University-Georgia
    July 2017 - November 2019
    degree
    Associate's
    major
    Network Systems Administration
Work Experience
    Renew Digital
    Network Technical Analyst
    Norcross, GA, United States, 30093
    December 2021 - present
    company
    Renew Digital
    title
    Network Technical Analyst
    overview
    Troubleshot various X-Ray units such as Carestream, ICAT, Gendex, Sirona, Instrumentarium, and other multiple units to determine issues or repairs •Communicate with Netsuite Support to resolve network outages and periods of reduced performance •Successfully implemented role-based security and permissioning within NetSuite •Documented and maintained custom forms and reports utilizing NetSuite. •Managed relationships with the clients •Worked across departments to resolve issues from scheduling/parts or technical •Maintained positive client expectations by meeting their needs in the most efficient way as possible •Implemented and updated the knowledge-base handbook to resolve 10+ various issues daily •Dispatched techs from Henry Shein as well as Renew Digital field techs to the office for service •Answered 10+ emails or texts from clients to help troubleshot via inbound calls •Helped customers manage software installations and hardware •Determined the best solutions based on the issue and details provided by customers
    KaVo Kerr
    Applocation Support Analyst
    Alpharetta, GA, United States, 30202
    November 2019 - March 2020
    Insight Global
    Retail Support Analyst
    Dunwoody, GA, United States
    December 2017 - November 2019
    Computer Generated Soluions
    Tier 1 Help Desk Tech Support
    Dunwoody, GA, United States
    December 2016 - December 2017
Fun Fact

I recently got into reading more books that focus on success and achieving my goals.

Passion

Seeing myself in a better place, i thrive to keep moving no matter the storms i have encountered because you are your worst enemy

Skills
AdministrationCollaboration SolutionsCollaborative Problem SolvingCRMMicrosoft SQL ServerMS Word, Excel & PowerPoint; Social Media Savvy; email; Strategic; Communication; Decision-making; Detail-oriented; Personable; Positive; Motivated; Creative; Highly adaptable; Organized; Coordinating schedulesNetSuite, Salesforce1 platform, Microsoft Office, Gliffy, SharePoint, Microsoft SuiteProblem SolvingTechnical SupportVPN
Volunteer
    American Red Cross
    November 2018 - present
Leadership
    National Society for Success and Leadership
Hobbies
Cooking
Photography
Running
Roller Skating
Reading