Krista Snook

Bachelor's

Nursing

GRIFFITH ANIMAL HOSPITAL

Customer Care Representative Receptionist

- AAHA Certified Veterinary Hospital with two Austin, TX locations - Manage communications and required documentation between doctors, technicians and clients. Proficient with AVImark veterinary software, maintained client accounts including vaccine histories. Developed quarterly company newsletters. Update company bulletin board that demonstrates clinic operations. Participate in ongoing AAHA Regulatory Training - Educate clients on product benefits and features, Q&A, Participate in product education training sessions with vendors and staff. Created a system for labeling client charts that increased efficiency. Streamlined the in-take process for boarding, Initiated and implemented companywide recycling program