Kristina Soboleva
About Me
3+ years in product strategy & optimization, data-driven, global perspective. Entrepreneurial attitude towards challenges. PMI Certified.
Location
Oklahoma City, OK
Vorkuta, Russia
Education
U
University of Oklahoma Norman Campus
August 2023 - June 2025
expected degree
MBA
major
Finance
S
SAINT PETERSBURG STATE UNIVERSITY
September 2019 - June 2021
P
PUSHKIN LENINGRAD STATE UNIVERSITY
September 2015 - July 2019
H
Humboldt Universität zu Berlin
October 2020 - March 2021
P
Prague University of Economics and Business
February 2020 - June 2020
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Work Experience
m
muffintech GmbH
Operations Manager
Berlin, Germany
February 2023 - August 2023
company
muffintech GmbH
title
Operations Manager
overview
- Designed and built a comprehensive CRM system (ClickUp & HubSpot), analyzing 22,000+ customer chats that resulted in a notable 64% surge in customer engagement and satisfaction, achieved through the successful implementation of a conversation AI chatbot and the integrated CRM system.
- Reduced the average claims processing time from 9 days to 3.5 days, resulting in an 84% improvement.
- Enhanced customer retention rates from 40% to 90%, resulting in a 75% increase in customer lifetime value.
A
Avers Group Germany GmbH
Senior Consultant
Cologne, NW, Germany
February 2022 - August 2023
I
ICJA Freiwilligenaustausch weltweit e.V.
Project Manager
Frankfurt am Main, HE, Germany
February 2022 - January 2023
L
LeaderCup
Business Development Manager
Berlin, Germany
June 2021 - January 2022
A
Avers Group Germany GmbH
Consultant
Berlin, Germany
September 2019 - January 2022
Fun Fact
I hail from beyond the Arctic Circle, and while many might expect me to have a pet polar bear, I surprised everyone by having an owl as my feathered friend in the icy tundra. It's a unique testament to my unconventional choices and adaptability ;)
Passion
I'm passionate about sustainability and multiplying positive effects. Knowing that my work can contribute to a more sustainable and equitable future drives me. Making a positive impact on the environment and society motivates me every day.
Skills
Languages
ChineseCzechEnglishFrenchGermanHindiRussianUkrainian
Technical skills
htmljavapythonr
Skills
Account ManagementAdaptableBloggingBusinessCMR systems: Jira,Confluence,Oracle,SalesforceConsultingData AnalysisDatabase ManagementData VisualizationDelegated,organized, self-motivated, adaptable, and havea strong Connection To the societyEfficiencyfigmaForeign LanguagesInterpersonal SkillsIT InfastructureMarketing ResearchMarketing StrategyMicrosoft ExcelMicrosoft OfficeMS Word, Excel & PowerPoint; Social Media Savvy; email; Strategic; Communication; Decision-making; Detail-oriented; Personable; Positive; Motivated; Creative; Highly adaptable; Organized; Coordinating schedulesNegotiationOutlookProduct DevelopmentProduct ManagementProject CoordinationProject ManagementSAPSAS, Pentaho, Tableau, Weka Microsoft Office and IDE tools like NetBeans, Eclipse, and jGRASP.StrategyTableauTrello
Volunteer
D
DRJUG e.V.
April 2023 - present
A
AIESEC Prague
February 2020 - July 2020
I
ICJA Freiwilligenaustausch weltweit e.V.
January 2022 - February 2023
Hobbies
Zumba
Languages
Fishing
Powerlifting
Hicking
Traveling
Painting
Origami
Dancing
Blog
Scrapbooking
Videos
WYF 2022
January 2022
World Youth Forum 2022 Blog.
I was an expert in the Simulation Model of United Nations Human Rights Council under the patronage of H.E. Abdel Fattah El-Sisi (Egypt).
Choose to challenge
March 2021
The speech during the conference as a guest speaker dedicated to the International Women's Day.
Erasmus Berlin
February 2021
That was the final video about my experience during Erasmus exchange in Germany.