Kyle Berney
Location
Pittsburgh, PA
Shreveport, LA
Education
C
Carnegie Mellon University
August 2024 - May 2026
expected degree
MBA
major
Business Administration
B
BRANDEIS UNIVERSITY
Work Experience
C
CAPITAL ONE
Product Manager Agent Guidance
Mclean, VA, US
June 2022 - November 2023
company
CAPITAL ONE
title
Product Manager Agent Guidance
overview
- 6/22 - 11/23
- Leadership: Directed product team of 6 engineers and a designer to improve call service agent access to official
- 80m annual document interactions and protecting the company from regulatory liability
- Product Lifecycle: Designed and delivered a scalable guided support content experience to improve agent accuracy
- Digital Transformation: Transitioned legacy support application to modern stack, reducing platform critical defect
- Search Engine Redesign: Migrated from Apache SOLR search to AWS OpenSearch and adjusted search
- User Research: Facilitated recurring user research sessions with 50+ product, developer, and design attendees to identify and document customer pain points for teams to prioritize and solve
C
CAPITAL ONE
Product Manager Card Agent Servicing
September 2022 - June 2023
D
DELOITTE CONSULTING
Product Manager Production Health
Rosslyn, VA, US
September 2021 - April 2022
D
Deloitte
Software Tester Taxpayer Applications
September 2020 - September 2021
D
Deloitte
Junior Product Manager Taxpayer Applications
August 2019 - September 2020
See 1 More
Skills
Agile MethodologyAmazon Web ServicesApache SolrAppdynamicsApplication Programming Interfaces (APIs)Artificial IntelligenceBiologyBusiness RequirementsBusiness TechnologiesCommercial Off-The-ShelfCommunication SkillsConsultingDigitizationFront End Software DevelopmentIncident ManagementLeadershipPrioritization of RequirementsProduction MonitoringProduct LifecycleProduct ManagementRegulatory ComplianceRequirements AnalysisSearch EnginesSoftware DebuggingSoftware EngineeringSplunkStakeholder ManagementTechnology RoadmapsTesting (Software)User ResearchUser Stories