Laura Lauber

Bachelor's

Arts and Entertainment Management

Louis Vuitton Client Service Center

Client Experience Team Manager/Regional Liaison NW

- Direct, mentor, and support a team of 18-20 client advisors (local and remote) to ensure they provide strong client experience chats and emails, maintain KPI expectations, and more - Support and collaborate with 13 Louis Vuitton retail locations to support an Omni-channel approach to client experience - Direct and mentor 2-3 team leads and/or coordinators to help support and prepare them for their career journey - Conduct one on one meetings and side-by-sides to further mentor and guide client advisors to their best performance metrics. As a team, we have a 2.4 overall O2O rating with a 2.0 expectation - Collaborate with senior management, directors, and other leaders within CSC on various business initiatives and focuses - Assisted in crafting a new Quality program and grading guideline for the CSC - Operate multiple systems at a time (Oracle, Salesforce, SharePoint, Genesys, Calabrio, etc.) to support our overall client experience and client advisor performance - Support CAs in driving client experience through building and maintaining client relationships within every interaction they have