Leah Walker


Location

Corona, California
Education
    Fullerton College
    August, 2014 - May, 2018
    degree
    Bachelor's
    majors
    Police Science
    Psychology
    RIverside College
Work Experience
    McDonald
    Swing Manager
    March, 2012 - present
    company
    McDonald
    title
    Swing Manager
    overview
    • Built customer confidence by actively listening to their concerns and giving appropriate feedback. • Provided cross training to 10 staff members • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. • Maintained up-to-date records at all times. • Demonstrated mastery of customer service call script within specified timeframes. • Identified and resolved system and account issues. • Developed and created a more effective filing system to accelerate paperwork processing. • Processed an average of 200 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. • Opened and closed the store, which included counting cash drawers and making bank deposits • Maintained visually appealing and effective displays for the entire store. Offered exceptional customer service to differentiate and promote the company brand • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion • Assisted with payroll preparation and entered data into cumulative payroll document
    Best Buy
    Customer Service Specialist
    August, 2014 - January, 2015
    Costco
    Front End Assistant
    October, 2012 - January, 2013
    Banana Republic
    Sales Associate
    October, 2011 - January, 2012
    Affordable StoneWorks
    Yard Worker
    September, 2008 - November, 2011
    See 1 More
Skills
10-keyclerical knowledgeCommunication Skillscomputer-savvyConflict Resolutioncritical thinkerCustomer Servicecustomer service-orienteddata integritydedicateddemeanorgrammarInterpersonal Skillsmeticulous attention to detailMicrosoft Officemulti-line phone proficiencyorder processingResourcefulresults-orientedself-directedspreadsheet managementstrong problem solverTime Management