- Conducted data analysis and research to identify patterns and trends related to various risks affecting customers
- Utilized data visualization tools to present complex data in an easily understandable format
- Acted upon data insights to identify and escalate critical BSA/AML risks in a timely manner
- Contributed to the development of risk models and provided feedback to ensure consistent performance over time
- Collaborated with other teams to share data insights and improve risk screening processes
- Generated reports and dashboards to communicate screening metrics and outcomes to stakeholders
I
ID.me
Member Support Team Lead
McLean, VA, US
February 2021 - May 2022
Skills
Business Process ModelingCommunication SkillsCustomer Data ManagementCustomer ExperienceCustomer SatisfactionCustomer ServiceDashboardsData AnalysisData CleansingData VisualizationMetricsPassionateProblem SolvingPython (Programming Language)Quality ManagementRisk AnalysisRisk ManagementR (Programming Language)Stakeholder ManagementTableau (Software)Team Working