Lilian Ludford


Location

Dallas, Texas
Education
    University of Rochester
    August, 2013 - May, 2018
    degree
    Bachelor's
    major
    Laser and Optical Engineering
    minor
    Chinese
    coursework
    Geometrical Optics
    Interference and Diffraction
    Physical Optics Lab
    Physics: Mechanics
    Physics: Electricity and Magnetism
    Multidimensional Calculus
    Eastman School of Music
    THE HOCKADAY SCHOOL
Work Experience
    Better Business Bureau
    Dispute Resolution Analyst Intern
    May, 2015 - July, 2015
    company
    Better Business Bureau
    title
    Dispute Resolution Analyst Intern
    overview
    • Mediate conflicts between consumers and businesses • Contact consumers and businesses by phone, email, fax, and in person to resolve marketplace issues and ensure marketplace trust • Conduct research on businesses and business policies to ensure ethical business practices • Analyze conflicts in businesses to see patterns of error and provide feedback to companies on their customer service performance • NEW YORK, NY
    Zhang Brokerage
    Business Intern
    May, 2014 - July, 2015
    CICA Music Festival
    Assistant Coordinator
    April, 2013 - July, 2015
Skills
Languages
Chinese
Technical skills
javapython
Skills
educationEvent PlanningexcelMarketingMicrosoft ExcelMusicproficient in mandarin
Leadership
    WOMEN’S CAUCUS
    EASTMAN PHILHARMONIA
    MK GANDHI INSTITUTE FOR NONVIOLENCE
    Student Council
Hobbies
Piano
Reading Short Stories
Rock Climbing
Running
Violin