Lin Cong

Location

Santa Clara, CA
Education
    San Jose State University
    August 2018 - May 2021
    degree
    Master's
    major
    Software Engineering
    University of Shanghai for Science & Technology
    Shandong Technology and Business University
Work Experience
    University of Shanghai for Science and Technology
    Research Assistant
    March 2017 - May 2018
    company
    University of Shanghai for Science and Technology
    title
    Research Assistant
    overview
    - "Statistical Monitoring of Service Levels and Staffing Adjustments of Call Centers" - Worked on data analysis in the Natural Science Foundation of Project - Processed data by Support Vector Machine (SVM), Ant Colony Algorithm (ACO), and Particle Swarm - Optimization (PSO - Published the paper "Weighted Voting Adaptive Multitype Task Prediction for Contact Center
    Hewlett-Packard
    Analysis Internship
    March 2017 - August 2017