• Developed audit process that utilized NICE Engage to identify trends and issues pertaining required legal information for each training class. Sent monthly reports to upper management detailing trends.
• Built formal request process for scheduling training rooms using ServiceNow that created process efficiencies and reduced the amount of time spent on each request.
• Created internal Onboarding process designed to train new employees on processes and procedures within a 90-day timeframe.
• Liaison for training leadership to support operational needs.
• Creation of data dashboards within Power BI and pivot tables in Excel that displayed year to date trends for the success of participants attending training and effectiveness of the trainer.
• Attended recruiting event to talk to prospective new employees at a college campus.
• Developed and implemented Standard Operating Procedures (SOPs), to streamline internal processes.
• Managed design and content of department page on internal facing SharePoint site.
• Wrote, edited, and distributed internal articles with appropriate tone and voice representing WPS Operational Training.
• Valued participant for new hire interview process.
I have traveled to Europe
microsoft office suiteNice EngagePowerBISharePointSnagItTeam Foundation Server
Communication SkillsLeadershipOrganizationPurpose driven