Lindsey Eberle


Beaver Dam, Wisconsin
    Concordia University-Wisconsin
    August 2015 - May 2018
    Business Education
Work Experience
    Wps Health Solutions
    Operational Training Coordinator
    Madison, WI, United States of America
    May 2017 - present
    Wps Health Solutions
    Operational Training Coordinator
    • Developed audit process that utilized NICE Engage to identify trends and issues pertaining required legal information for each training class. Sent monthly reports to upper management detailing trends. • Built formal request process for scheduling training rooms using ServiceNow that created process efficiencies and reduced the amount of time spent on each request. • Created internal Onboarding process designed to train new employees on processes and procedures within a 90-day timeframe. • Liaison for training leadership to support operational needs. • Creation of data dashboards within Power BI and pivot tables in Excel that displayed year to date trends for the success of participants attending training and effectiveness of the trainer. • Attended recruiting event to talk to prospective new employees at a college campus. • Developed and implemented Standard Operating Procedures (SOPs), to streamline internal processes. • Managed design and content of department page on internal facing SharePoint site. • Wrote, edited, and distributed internal articles with appropriate tone and voice representing WPS Operational Training. • Valued participant for new hire interview process.
Fun Fact

I have traveled to Europe

Technical skills
microsoft office suiteNice EngagePowerBISharePointSnagItTeam Foundation Server
Communication SkillsLeadershipOrganizationPurpose driven