Lorraine Alexander
Location
Fayetteville, NC
Saint Paul, MN
Education
A
American Public University System
September 2022 - September 2025
degree
Bachelor's
major
Cyber Security Systems
A
American Military University
Work Experience
U
US Army Reserve Fort
Information Assurance Supervisor
Liberty, NC, US
January 2022 - present
company
US Army Reserve Fort
title
Information Assurance Supervisor
overview
- Process improvement opportunities were identified to increase operational effectiveness and, therefore, reduce the number of site outages
- Management and government clients received detailed reports on the network's security status and recommendations for new policies, procedures, and technologies that could enhance network security
- Daily, I resolved a TIER II technical/engineering issue for two to three customers
- I addressed customer problems by first performing root-cause analysis, which often required me to troubleshoot various complex system components
- I had the opportunity to collaborate with an IT engineer to address a couple of recurring technical issues
- I was the Project Lead for moving the US Army Reserve component to ServiceNow under the Army Enterprise Service Management Platform in less than ten months
U
US Army Reserve Fort
Information Tech Supervisor
Des Moines, IA, US
March 2018 - January 2022
U
US Army Reserve Fort
GE
August 2015 - March 2018
U
US Army Reserve Fort
IT Specialist
Saint Paul, MN, US
May 1999 - March 2015
4
457th Transportation Battalion the 353rd Transportation Company and the 88th Regional Support Command
Information Technology Specialist
January 2004 - December 2005
Skills
Access ControlsAdministrative OperationsBudgeting SkillsBusiness Process ImprovementBusiness Relationship ManagementCarrying out AssessmentsClosed-circuit TelevisionCompTIA A+Computer SecurityContract ManagementCorrective and Preventive ActionCost ReductionCustomer ServiceCybercrimeDog TrainingElectronic WarfareIncident ResponseInformation AssuranceInformation TechnologyInnovationIT Service ManagementKnowledge BasesKnowledge of EngineeringLaw EnforcementLeadershipLeadership DevelopmentLogistics OperationsMaintenanceMedical EmergenciesMentoringMultitier ArchitectureNetwork SecurityPerformance ManagementPet AnimalsProblem SolvingProfessional AttitudeProfessional Development ProgramsProfessional ResponsibilityProject ManagementRoot Cause AnalysisSafety PrinciplesSales PromotionSecurity SystemsService ManagementServicenowSoftware EngineeringStrategic ThinkingStreamlineSuccess Driven PersonTechnical SkillsTechnical SupportTechnology ArchitectureTelecommunicationsTracking SystemsTraining ActivitiesTransportation ManagementUser AssistanceWireless Communications