Mahmoud Nabri

Bachelor's

Information Technology Management

Rinchem

ServiceNow Business Process Consultant

- Remote - Responsible for delivering best-practice ServiceNow business solutions - Led workshops with stakeholders to gather requirements, communicate and validate business and functional - Overhauled ticketing systems, redesigned internal ServiceNow user portal, automated processes, and developed - AI search capabilities within ServiceNow, improving operational productivity by more than 20 - Took initiative to drive the completion of a stagnant intercompany revenue integration that ended up saving the company more than - $2.2M - Led multiple projects and integrations within ServiceNow, including onboarding SAP, management of HR data - Led the implementation of ServiceNow upgrades, including research and onboarding new technologies - Enhanced ServiceNow utilization by curating epics and user stories based on understanding business needs